We understand that blood-taking can be traumatising for those with difficult veins. Rest assured that our team members will do their best to make the process as comfortable for you as possible. All you have to do is stay hydrated and try to relax as much as you can! Dehydration can cause veins to collapse easily, thereby increasing failure rate in blood-drawing.

The day before your appointment, our team will reach out to you to confirm your appointment and location about an hour prior to your allocated time slot. This will be first done via a text message, which will require acknowledgement from you. Just in case you missed out on the text message and no acknowledgement is received, we will give you a call personally to confirm the appointment. On the day of your appointment, the assigned team members will be there at the allocated timing to proceed with the necessary tests in your health screening package. All our team members will be wearing a staff ID tag with our company logo. This will serve as a way for you to verify their identity before letting them into your home because we understand that safety is important. Our team members will then proceed to set up a temporary workstation in your home that’ll allow them to draw your blood samples and collect the relevant biometric measurements. If an ECG is included in your package, a team member of your same gender will complete it for you in the privacy of your room. Once all of these processes have been completed, our team members will pack up and leave your home.

We’ll need your help in ensuring that there is a sink for handwashing and a space for our team members to set up their workstation for blood-taking. This should ideally be a dining table, study or office desk. Rest assured that our team members will sanitise the area before and after the procedure, so that you don’t have to concern yourself when it comes to hygiene and cleanliness. If your package includes a resting ECG, please ensure that there is a closed room where you can lie down on a flat surface (i.e. a bedroom), as you will be required to remove your top during the ECG. A team member of your same gender will be performing the ECG for you. If you have a hairy chest, we would like to politely ask that you shave your chest prior to the appointment. This is to ensure that your ECG will be a smooth and comfortable experience. As the chest leads are stickers that will be applied to your chest, hairy areas may cause the stickers to stick poorly and influence the results. It may also cause discomfort during removal. Other specialised tests may require other forms of preparation. These preparations will be made known to you before your appointment by our team members so just keep a lookout for any emails/messages from us!

A helpline number will be made available to you in your appointment confirmation emails! You can give us a ring at that number should you have any urgent queries on the day of the appointment. You can also drop us a message via the live chat on our website.